All of my artwork is made with love and packed with great care. Original paintings are insured for their full retail value upon shipping.
No Signature Versus Signature Required
- Orders including original artwork will require a signature upon delivery.
- Tracking information is sent upon shipping.
*If you prefer to change the signature status and/or have a shipping carrier preference (USPS, FedEx or UPS) for your package please leave information in the 'Special Instructions' section at checkout. By forfeiting a signature, you accept liability for stolen packages, and in some cases damaged goods. Contact hello@kim-ferreira.com for more information about shipping options.
Order Processing and Shipping
Most orders are generally shipped within 2-3 business days unless other arrangements are made. If you have a request for expedited or delayed shipping enter the information in the 'Special Instructions' section at checkout.
Unclaimed / Returned Packages
If a package is returned due to an unclaimed delivery notice (when a signature is required) OR incorrect shipping address provided by a customer, the customer will be responsible for the cost of re-delivery. I am not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer.
International Shipping
Although our website is not currently set up to accept international orders, we are happy to provide a shipping quote. Please email hello@kim-ferreira.com with your requested item(s) along with your shipping address. I will follow up with a shipping quote information and specifications.
Damaged Item?
Unfortunately, the best packed shipment can suffer shipping hazards. Please check all packages immediately and contact me within five business days of receipt if there is a problem. Send an email detailing the damage along with photos of the damaged item(s) and packaging and we will file a claim. Hold on to all products and packaging materials until the claim is processed - the shipper may need to review them. I will replace or exchange your item if possible, give store credit or, in the case of one-of-a-kind items, I may provide a refund. If you do not provide sufficient damage information and images, or hold onto the packaging materials I will not be able to process a claim, therefore I will also not be able to provide an exchange, store credit or refund.
Wrong Item Received?
Every now and then I have an off day which results in a mix up of shipping labels or packing the wrong item. Please check your package immediately upon receipt to confirm it is the correct item(s) and contact me within three business days of receipt if there is a problem. If I accidentally packed the wrong item, I will send you a prepaid shipping label to return the item to me and send you the correct order. If I mix up packing labels with another order, I will send you and the customer that received your package new prepaid shipping labels so you can mail the shipments to each other.
General Notes:
- All orders are packed and shipped from my studio in Portsmouth, NH.
- Shipping/handling costs are nonrefundable and are not included in store credit.
- Shipping as a gift? I can include a note at your request.
- Yes! I love to gift wrap.